There are, without a doubt, two schools of thought on what a true professionalism is and what good client/consultant relations are made of. While you might think every business person would strive to offer a good service and professional approach, it seems too often to all be lost in ones drive to get everything they can. While some might search for a professional product and service only to later become unreasonable with expectations.
Our question is: how can we can we avoid that with our clients? We believe it starts it reason, upfront honesty and integrity.
We believe true professionalism starts with being reasonable. And it is maintained throughout the life of a project with consistency for all clients, big and small. And to do that, we have some guidelines which include:
1) Being upfront about issues in a project, before we sign
2) Explaining benefits of different approaches, regardless of how they affect the scope
3) Focusing on those projects we can best deliver, while offering honest feedback about those that you might take elsewhere
4) Delivering on what we’ve promised, when we’ve promised and how we’ve promised
That sounds like professionalism to us. These guidelines are all followed with one goal in mind: giving our clients the best product while maintaining our professionalism and integrity.
We’ve all heard the phrases “nice guys finish last” and its a “dog-eat-dog world”, and sadly in many cases those phrases are too true. Let me be the first to say that we do not cater to those ideals and we operate to deliver professionalism and consistency to all our clients, before and after you become our client.